first bus mticket refund

5.2. All Mobile Tickets downloaded to your Smartphone must be used within 90 days of purchase (unless an alternative duration is mentioned in the ticket description) after which they will automatically expire. 3.9. Clean Air Day We are working with Glasgow City Council on 8th October 2020 to assist the City of Glasgow on Clean Air Day. Wheelchair users have priority over everyone else for the use of the designated wheelchair space, since this is the only place in which they can travel safely. If settings are changed from ‘Automatic’ or ‘Network’, currently active tickets will be automatically expired. If you are waiting at a bus stop and the bus drives past, it is likely it has reached its reduced seating capacity. In both instances we will endeavour to post the tickets within five working days of receipt of the order but we cannot guarantee that timescale. The ticket remains the property of First and the company reserves the right to refuse to issue, renew or withdraw any season ticket, at any time. For all non-instalment ticket options the price specified must be paid in full before the tickets are despatched. FirstBus Mobile Ticketing is supported on Smartphones using either Apple iOS,(verions 9 or higher) or Google Android (version 7 or higher). By using or downloading the mobile ticketing app, you agree to such terms and conditions. Please click here for more information. Such expired tickets dues to ‘Clock Tampering’ will be reissued (within reason) upon the customer contacting our Customer Support service. Purchasing Mobile Tickets confirms acceptance of these Terms & Conditions (as amended from time to time) and any other terms & conditions referred to below. Rail Travel Vouchers and eVouchers If you have an unused Rail Travel Voucher or a GWR eVoucher with an expiry date between 17 March 2020 and 16 September 2020 we have extended the expiry date and are able to accept these for a maximum of 6 months after the original expiry date. We are one of the largest bus operators in the UK with a fleet of approximately 5,200 buses. Your feedback is appreciated. The Mobile Ticket App requires a continuous data connection to work properly. 395 King Street You are responsible for any such costs. Cancel a ticket before travelling and claim money back. No replacements will be made. We are continuously reviewing our services. We're working hard to keep our services running for essential journeys, however there may have been some changes to timetables in your area. Travel plans sometimes change and you may want a refund for a purchased airline ticket or other related services such as baggage or seat fees. 3.2. An expired, defaced, illegible or altered season ticket is not valid and will be withdrawn. Whilst temporary loss of connection such as a signal blackspot is accommodated, sustained loss of data connection will cause functionality to become unavailable, including the ability to access previously purchased mobile tickets. Each provision of these Terms & Conditions (as amended from time to time) shall be construed separately, applying and surviving even if for any reason one or other of those provisions is held inapplicable or unenforceable in any circumstances and shall remain in force notwithstanding the termination of these Terms & Conditions howsoever occasioned. Certain child and young person’s ticket may be transferred, prior to activation, by means of the Share function within the app. This policy explains how our website, mobile apps and wi-fi portals use cookies. First Unlimited, the most convenient way to pay monthly for your bus ticket and save money! If you subsequently receive a ticket you should also immediately write by first class post to UK Bus Ticketing, First Bus Shared Services, Princes Exchange, 2 Princes Square, Leeds, LS1 4HY  with the same details enclosing the unused ticket. Ticket validations for instalment option tickets will be issued as payment is made. The ticket prices detailed on this website are for a selected range of products, and do not include VAT. Could you please take a moment to tell us how we're doing? Tickets of International Routes are not allowed to cancell , refund and reschedule. 2.6. Mobile Tickets are locked to the registered smartphone to which they are downloaded. Thank you for your feedback. Please note that those with an underlying health condition are not required to wear a face covering and are exempt. The ticket issued by First will carry the same number. Once the booking has been confirmed, cancellations and refunds will only be issued up to 3 working days prior to travel. The most up to date Terms & Conditions will be available on our website at www.firstgroup.com and within the Mobile Ticketing App. If the ticket has already commenced its validity period, the refund made will be in accordance with our refunds policy. It is your responsibility to return the ticket at your own expense. Dublin Bus and Social Media Dublin Bus Strategy Covid 19 FAQs FAQs Customer Charter Doing Business with Us Dublin Bus Fleet Reports Dublin Bus Language Scheme 2019-2022 Advertising with Us CIÉ Protected Disclosures Policy and Procedures Please note that those with an underlying health condition are not required to wear a face covering and are, Support for disabled passengers remains the same as before coronavirus. Tip! Are you a key worker? You may be able to get a refund if you no longer need your Travelcard or Bus & Tram Pass season ticket on your Oyster card. Conductors will check your ticket or pass after you board the train. Coronavirus - COVID19: For up-to-date customer and service information please visit our Coronavirus information page ». 3.6. Simply scan your mobile ticket when you hop on board, and you’re ready to go. We draw your attention to the provisions of clause 5. Purchasing Mobile Tickets requires either a WiFi or cellular data connection in order to complete payment and download of the ticket(s) to your Smartphone. I am writing this letter to inform you that I purchased two/three flight tickets (more/less) of first class/economic for a flight of your airline going to (City name) on (date) as I planned to travel with the family to visit some relatives there. There are however a small number of refunds which may take longer to process as we require additional information from our customers to successfully complete the refund. Coronavirus information – First Glasgow Thank you for continuing to travel with First Bus. On notice of cancellation, if we have not already despatched your ticket we will refund all monies paid. If we have already despatched your ticket we will await the receipt of the ticket by us and provide a refund within 30 days of receipt of the returned ticket. Refunds of tickets during their validity period will be considered on your written request. Want a flexible way to pay? Before you apply. Where a PhotoCard is required tickets presented without the Photocard or with an incorrect ID Number will be confiscated. Click here to find out how to make your own face covering. All orders will be subject to Postage & Packing and handling charges. You may need to be prepared to let the driver know you are unable to do so. A few weeks ago we covered a new, time-saving app from First Bus, first bus m-ticket app! We use it to make improvements to our website. However, amendments to travel dates are permissible so long as at least 3 days prior notice to the booked travel date is provided and the change does not contravene the 2 months in advance requirement. We can't tell from the tickets, or the ETN website. Should you wish to change the travel dates on your ETickets, please contact us through the `Contact Us` form at least 3 days before travel or alternatively. 3.3. If the ticket has not commenced its validity period all monies will be refunded. Tickets remain the property of the Applicable First Operating Company and must be produced at any time during the journey when demanded by an official of the Applicable First Operating Company. Any changes will be notified through the App and on our website, www.firstgroup.com. Boarding of vehicles using Mobile Ticketing also confirms acceptance of the relevant operating company’s Conditions of Carriage, which can be found online at http://www.firstgroup.com The conditions of carriage can be found under the Terms and Conditions section. 1.2. Please check our latest timetables for more information. On our buses we are operating at a reduced capacity with around 1 in 2 seats being available. Please ask the driver for assistance if you require any help. Due to government advice regarding non essential travel, collection of items is strictly by appointment only and walk ins will not be accepted or permitted. FirstGroup is not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, handheld device or mobile telephones as a result of the installation or use of the Mobile Ticketing App. And if you test positive, it can help in determining contacts that you may have otherwise missed while keeping your information private and anonymous. Full payment is required in advance unless an instalment payment option is being offered. The card does not provide any priority of place over any other passenger whether on the bus or in the queue, nor any right to travel on any particular journey. Period returns are valid for 28 days including the date on the outward ticket. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. Q. I don’t want my child to use cash and there’s no option for an app ticket for their journey, is there a top-up card you can give them? I aksed them if … Customers who wish to purchase a ticket can do so via the First Bus mobile app, which can be downloaded in your app or google play store. Once purchased, Mobile Tickets must be activated prior to boarding and the ticket will be displayed on your Smartphone’s screen. If your ticket details are incorrect in any way, please contact the helpline number on the letter included with your tickets quoting your order number. 1.7. FirstGroup will not take responsibility for any connectivity issues you may experience. Change your ticket for free, prior to your scheduled departure date. 2.2. Although we're unable to respond to you personally, we'll use your feedback to help us deliver a better website service for you. Many of our tickets are available to buy online and can be loaded on to a StagecoachSmart card, meaning there’s no need to carry cash. What assistance is provided for disabled passengers?Support for disabled passengers remains the same as before coronavirus, see here for more details ⇒. 4.2. myki refunds Change of plans. It is therefore likely that that you might see ‘Bus Full’ signs as some services reach their revised capacity more quickly. If the ramp is required please keep a 1 metre distance whilst the driver puts the ramp in place. Notwithstanding the foregoing, you may not copy, reproduce, republish, upload, post, transmit or distribute the Mobile Ticket App or any of its content without FirstGroup's prior written permission. The apps are designed to help us protect each other and reduce the spread of COVID-19. Cancel my booking. While many of our seats are blocked with signs or tape, our wheelchair spaces remain available. If settings are changed from ‘Automatic’ or ‘Network’, currently active tickets will be automatically expired. We paid full price. Additional ID may be required as proof of eligibility of student, young person or child tickets, as advised at the time of purchase. Normal opening hours: 9am – 5pm, Monday to Friday. redBus – World’s Largest Online Bus Ticketing Platform with the largest inventory of operators, routes RTCs. Any queries or complaints concerning the terms and conditions of the tickets offered or purchased should be sent directly to the Applicable First Operating Company with explanatory information on the ticket and/or the order reference as appropriate. Travel safely on our buses: Social distancing and travel information: Video ⇒, First Bus App: Know where your bus is and how many seats are available: Video ⇒. Please tell us if you are concerned that our service changes don't meet your needs. Anyone who is suffering from coronavirus symptoms including a persistent cough or high temperature, should not travel, and should follow public health guidelines. Simply download the First Bus App and you’ll be able to buy tickets on your phone any time of day. 1.6. Student tickets are subject to purchasers proving eligibility through an online validation process. We have to cancel because of illness. These tickets are issued in the form of a unique code and journey details which are emailed to the purchaser. Where relevant both the Photocard and ticket must be shown by a user when boarding. T&Cs apply. Refunds will not be issued to unused tickets after the date of travel has passed. FirstBus and its agents will only use the information you supply to process your purchases and maintain your account. On notice of cancellation, if we have not already despatched your ticket we will refund all monies paid. The Mobile Ticket App relies on the date and time settings on the Smartphone being accurate at all times. Part of FirstGroup plc We ask that you reserve this time for collection of essential items only, such as lost medication or wallet. Please ensure that your journey details are correct before you purchase your tickets. Stolen or lost tickets will be replaced at full cost. You should ensure you are in possession of a valid ticket for your entire journey. If you fail to pay any instalment on its due date, or fail to provide proof of student status where required, or if any information about you which you provided proves incomplete or inaccurate, then we shall be entitled to cancel all further ticket allocations. 4.3. Payment card details are stored securely and will never be disclosed to anyone for purposes other than for Mobile Ticketing mobile payments initiated by you. With a wide range available, including weekly and monthly tickets, there’s no need to have the right change as you can make your purchase in advance. Period returns are valid for three calendar months from the date on the outward ticket. We use it to make improvements to our website. Local bus services, products, news, surveys and promotions user? you need to be about! The 3rd of December and secure way to buy tickets 24 hours a day 7 days a week ensure... You 'll pay your fare with simultaneously activated tickets on your Smartphone ’ s value minus any Applicable cancellation.... Moment to tell us how we 're doing are designed to help reduce the of... Or any other wi-fi only device remain the property of the terms and Conditions before! Surrendered to us convenient way to buy tickets 24 hours a day 7 days a week ) operate an! App requires a continuous data connection will cause functionality to become unavailable, including weekly and monthly tickets you... 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